We use cookies to improve your experience. Do you accept?

Notification SLAs: MSSPs Can Now Share New Incident Alerts With Their Clients

Notification SLAs: MSSPs Can Now Share New Incident Alerts With Their Clients - Featured Image

Use Case • Sep 29, 2022

The shorter the wait between the occurrence of an incident and its response, the better. Cyware understands that time taken to respond to an incident is a critical metric that needs to be monitored. That’s why in the latest release of Cyware Fusion and Threat Response, CFTR v3.0.2, we have introduced Notification SLA that allows Managed Security Service Providers (MSSPs) to notify their clients about newly created incidents via emails so that their clients are aware and take the necessary action in time.

How does Notification SLA Work?

Notification SLAs allow MSSPs to configure multiple levels of established and agreed-upon SLAs for sending email notifications to clients about newly created incidents. When an incident is created in CFTR, MSSPs send the email notification to the affected client within a specific time from the incident opening time as per the Notification SLAs.

How does Notification SLA Empower MSSPs?

Notification SLA in CFTR enables MSSPs in the following ways:

  • From CFTR, MSSPs can send email notifications about any newly created incident to their clients based on the SLA defined with them.

  • If acknowledgment of the first notification is not received, then MSSPs can send follow-up emails.

  • For each client, MSSPs can configure notification email templates, recipients lists, and Notification SLAs.

  • They can set breach limits for SLAs to alert incident response teams when an SLA is about to breach. Moreover, MSSPs can create SLAs as per the required logic.

Benefits of Notification SLAs

  • **Notification tracking for each client: **This feature allows MSSP analysts to track the statistics and manage notifications and client responses using dashboards and customizable hero cards based on the SLAs defined for each client.

  • Eliminate erroneous notifications: This feature allows to preconfigure the recipient groups to send out the notifications. This eliminates errors due to manual entry and notifications reach the right people within the stipulated time.

  • Ensure client awareness: This allows MSSPs to ensure that the clients are informed about an incident at the earliest.

Report Incidents Within Agreed Timeframes

Realizing that SLAs are time-sensitive contracts that promise certain actions within a given period of time, Cyware empowers MSSPs to ensure real-time notification and alerting on security threats. CFTR goes far beyond the scope of conventional MSSPs and underscores its capabilities to report incidents to their clients via email within the agreed timeframes.

Schedule a free demo to learn more about Notifications SLA and how you can create them!

Related Blogs

INTERVIEW: A Q&A with Stephan Tallent - Featured Image

INTERVIEW: A Q&A with Stephan Tallent

## **Tell us a little bit about your career.** Started a SOC within a VAR, converted the VAR to an MSSP, and sold it. Since then I’ve been working to empower

Security AutomationManaged Security Service Providers (MSSPs)Collective DefenseMSSP
MSSP Cybersecurity Gets Personal: How Cyware Boosts Customizable MSSP Solutions - Featured Image

MSSP Cybersecurity Gets Personal: How Cyware Boosts Customizable MSSP Solutions

When [managed security service providers (MSSPs)](https://cyware.com/partners/mssp) get personal, it's not about sending flowers. It’s about getting beyond “off

Managed Security Service Providers (MSSPs)MSSP
Cost-Effective Cybersecurity: How MSSPs can Maximize ROI with SOAR+TIP - Featured Image

Cost-Effective Cybersecurity: How MSSPs can Maximize ROI with SOAR+TIP

In cybersecurity, [Managed Security Service Providers (MSSPs)](https://cyware.com/partners/mssp) are increasingly confronted with a landscape that is as complex

managed detection and responseTIPManaged Security Service ProvidersMDR
The Emergence of Threat Intelligence-as-a-Service - Featured Image

The Emergence of Threat Intelligence-as-a-Service

Amidst the shifting sands of cyber threats, Threat Intelligence-as-a-Service is emerging as a game-changer, equipping organizations with the foresight to preemp

Proactive Cyber DefenseThreat Intelligence-as-a-ServiceManaged Security Service Providers (MSSPs)
Creating Incident Workflows at Scale is Now Easy with Cyware - Featured Image

Creating Incident Workflows at Scale is Now Easy with Cyware

[MSSPs](https://cyware.com/blog/cywares-new-multi-tenancy-dashboard-enables-mssps-to-gain-threat-visibility-across-customer-environments-aef0) spend a lot of ti

Cyware Fusion and Threat Response (CFTR)Import workflowsExport workflowsCFTR tenants
Threat Intelligence As A Service - Featured Image

Threat Intelligence As A Service

## **An Attractive MSSP Revenue Opportunity** Your organization has many options for assessing potential threat data, and there are so many threat intelligenc

Threat Intelligence-as-a-ServiceCTIXThreat Intelligence PlatformManaged Security Service Providers (MSSPs)
Orchestration for Secure Development Lifecycle Management - Featured Image

Orchestration for Secure Development Lifecycle Management

With the increasing adoption of Software-as-a-Service (SaaS) products, it is imperative for enterprises to move beyond a cookie-cutter approach to cybersecurit

Use CaseSoftware Development LifecycleMonitoringCode Security
Flex Your Threat Response Queries with Cyware Query Language (CQL) - Featured Image

Flex Your Threat Response Queries with Cyware Query Language (CQL)

When it comes to managing a large number of threat data, security analysts have a lot on their plate. It is a cumbersome task to find relevant data just by usin

CFTRUse CaseCyware Query Language (CQL)
Streamlining MITRE CAR Operationalization with Security Orchestration - Featured Image

Streamlining MITRE CAR Operationalization with Security Orchestration

While threat actors are successfully making sophisticated intrusions with advanced attack vectors, security teams need to be quick on the uptake and take a proa

Use CaseSecurity OrchestrationMITRE Car
Orchestrated Attack and Defense Simulation: Automatically Testing Defense Effectiveness - Featured Image

Orchestrated Attack and Defense Simulation: Automatically Testing Defense Effectiveness

The cyber threat landscape is growing in complexity with the increase in overall attack surface of organizations. To counteract this growing attack complexity,

Use CaseAttack simulation orchestrationOrchestrated attack simulationAttack Simulations
Build Custom Threat Response Case Management Workflows with Cyware - Featured Image

Build Custom Threat Response Case Management Workflows with Cyware

Every security team has unique security requirements that drive their threat response workflows. We provide every such team the flexibility to build their own c

Use CaseMean-Time-to-Respond (MTTR)Threat VisibilityCyber Fusion
Don’t Miss Any Critical Task in Incident Response! Auto-Create Actions Now. - Featured Image

Don’t Miss Any Critical Task in Incident Response! Auto-Create Actions Now.

When an incident occurs, security teams create and define actions manually, which increases their [mean time to respond (MTTR)](https://cyware.com/educational-g

Cyware Fusion and Threat Response (CFTR)CFTRUse CaseAction library